Have a question about a rental, a payment, or your account? The fastest way to reach us is by email — a real person reads every message.
Account & sign-in
StuffBuff accounts sign in with your phone number and a one-time code sent by text. If you're not receiving the code, check that your phone has signal and that you entered the number with the correct country code, then try again — the app will let you request a new code after a short wait. If it still doesn't arrive, email us with the phone number on the account and we'll investigate.
Rentals & requests
To borrow something, send a rental request with your dates from the item's listing. The owner can approve, decline, or message you to work out details before accepting. Once approved, payment is collected automatically and you'll see the rental in My Rentals. If an owner hasn't responded to your request after a couple of days, you're welcome to message them directly in the app or try another nearby listing.
Payments & payouts
All payments are processed securely by Stripe — StuffBuff never sees or stores your full card number. Renters are charged when an owner approves a request; owners are paid out to the bank account or debit card connected in Profile → Payouts. If a charge looks wrong or a payout hasn't arrived when expected, email us with the rental dates and item name and we'll look into it.
Problems with a listing or a rental
If an item wasn't as described, was returned damaged, or someone didn't show up as agreed, email us with the rental details as soon as possible. Include photos if you have them — they help us resolve disputes quickly and fairly for both sides.
Report a safety concern
If you ever feel unsafe during a meetup, or you believe another user has violated our Terms of Service, contact us right away at support@stuffbuff.app with the subject line Safety concern. If there's an immediate danger, contact local emergency services first.
Managing or deleting your account
You can update your profile, photo, and payout details any time from Profile → Account Settings. To permanently delete your account and personal data, see our account deletion page for instructions.